Refund policy.
Planned launch policy: request a refund within 14 days of purchase if ClipVixo cannot run on a supported PC and support cannot resolve the problem.
How to request a refund
Email the purchase email address, order number, Windows version and a short description of the problem to support. Never send private source videos unless support specifically requests a small, non-sensitive test file.
Eligibility
Refunds are intended for verified technical incompatibility, duplicate purchases or another valid consumer-protection reason. Requests involving extensive use, license abuse, redistribution or a change of mind after substantial use may be declined where permitted by law.
Processing
Approved refunds are returned through the original payment method by the payment provider. Bank processing time can vary. A refunded license will be deactivated.
Your legal rights
This policy does not limit mandatory consumer rights that apply in your country. The final checkout will identify the merchant of record and applicable purchase terms.